Here at Very Fine, Inc. we strive to provide our customers with quality products, and we want you to be completely satisfied with your purchases. The following sets forth the warranty and return policy for all products (“Products”) purchased from Very Fine, Inc., its affiliates, employees, members, agents, and partners.
RETURNS
We want all of our customers to be completely satisfied with the Products purchased and therefore we offer a thirty (30) day return policy. If you are not completely satisfied with your Product you may return the Product in unused and new condition during the Return Period. You will be responsible for all return shipping costs (which are approximately $50). In order to initiate a return, you must contact us at info@veryfinehomecollection.com within thirty (30) days of delivery of the Product (“Return Period”). Upon receipt of your return request, we will issue you a return authorization number and prepaid shipping label. You must include this return authorization number in your return package in order for your return to be processed. Within ten (10) days of receipt of your prepaid shipping label, please carefully package and ship your Products. All Products must be returned and shipped in the original packaging. Once we have received and inspected your package to verify the Product is in unused, new condition, we will issue you a full refund for the Product cost, less return shipping charges, to your original payment method. Please note, with the exception of damaged or defective Products, shipping, delivery, and handling charges are nonrefundable, and return shipping fees shall apply.
We will initiate your refund when we receive the Products. Generally, refunds take 5-7 days but may take up to 2 weeks.
If you do not request a return within the Return Period or if you return your Product without a return authorization number, we will not be able to accept your return.
We are not responsible for returns lost or damaged in transit by the carrier and if the Product is lost or damaged prior to receipt by us, your return will not be accepted, nor shall you receive a refund.
DAMAGED PRODUCTS
Please inspect your Products immediately upon delivery to insure they have not been damaged during shipping. If your product is damaged, please contact us at info@veryfinehomecollection.com within seventy-two (72) hours of delivery. Please include photographs of the damaged Products and packaging in your email. We will provide you with a prepaid shipping label for return of the damaged Product. Please return the Product within ten days of receipt of the prepaid shipping label. We will ship you a replacement Product within one (1) week of receipt of the damaged Product. Failure to provide timely notice or failure to timely return the damaged product may result in us denying you a replacement.
LIMITED PRODUCT WARRANTY
We stand behind the quality of our Products and warrant that the Products will be free from
manufacturing defects for a period of ninety days from delivery of the Product (“Warranty Period”). This warranty shall be void if a Product is damaged due to normal wear and tear, misuse, or environmental factors, such as heat or weather. Our sole liability for any breach of this warranty is limited to repair or replacement of the defective Product, or at our sole option a refund of the purchase price for the defective Product.
To make a warranty claim please contact us at info@veryfinehomecollection.com. All claims under this warranty must be made within the Warranty Period and must include the original invoice and a picture of the defective Product. We reserve the right to require defective Products be returned upon request.
Except for the limited warranty set forth above, and as set forth in our Term and Conditions, the Products are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, either express or implied.
Our Contact Us form is the best way to reach our customer service department.
If making a RETURN or WARRANTY CLAIM, please include your Order Number.
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